Wardell Shopfitters Ltd – Delivery Terms & Conditions

By being provided with this document and placing a purchase order (where payment of a proforma invoice is also considered as an order), any client of Wardell Shopfitters Ltd will be judged to have accepted these Terms and Conditions by default.

Any delivery cost quotation provided by Wardell Shopfitters is based on the below points and assumptions.

1)         Carriage Companies & Charges

a)         Wardell Shopfitters reserves the right to use carrier/haulage companies for deliveries.  Any carriage charge quoted to a client is as the charge quoted to Wardell Shopfitters by the carrier/haulage company as arranged at the source of dispatch.

b)         The cost of an order where delivery is to be by a carrier/haulage company is payable to Wardell Shopfitters before dispatch.  It is therefore the client’s responsibility to ensure that any enquiry, acceptance of a quotation, order, and payment is made in good time to have goods delivered on or before the date required (where possible, lead time estimates can be provided on enquiry).

2)         Transit & Timing

a)         Wardell Shopfitters cannot be held accountable for any delay in deliveries by the carrier/haulage company once the goods have left the point of origin but will attempt to resolve any such issues for the client should they arise.

b)         Deliveries are to be within the business hours as follows; Mon-Thurs 8am-4pm , Fri 9am-3pm.  Deliveries required within specific times can be quoted for at the request of the client.  Information regarding this is required by Wardell Shopfitters before the placement of any orders and payment.

c)         It is possible to have a carrier/haulage company inform the client, or Wardell Shopfitters, by phone of an impending delivery but not all companies will allow this.  If so required, the client is to enquire if the company undertaking the delivery will allow this before placement of order, payment and dispatch of goods.

3)         Delivery Location & Offloading

a)         Full address details are to be provided by the client before an accurate carriage cost can be quoted.  Any cost quoted based on an incomplete address will be considered as an estimate only and may be subject to change.

b)         Any relevant details regarding restricted access to the delivery address, whether by location or time, are to be provided by the client.  Most deliveries will be by van or lorry so the client should take this into account when calculating physical space required.  In the case of restricted times, e.g. a premises that is not always occupied by an able bodied representative of the client throughout the normal working week, or a city/town centre with timed access, the client is referred to points 2b and 2c above.

c)         In conjunction with point 3b above, some goods provided by Wardell Shopfitters are both heavy and of a large size and as a result, the delivery vehicle is required to be within the immediate vicinity of the property or adequate unloading zone at the time of arrival. 

d)         Unless otherwise stated and quoted for, there will be one delivery driver only who may require assistance with offloading of goods by an able bodied person.

e)         In the case of city/town centres with restricted access, shopping centres or any large buildings of a similar nature, a delivery driver is only responsible for the offloading of goods in an authorized unloading zone adjacent to the delivery vehicle.  The delivery driver is not expected to arrange or help with the transport of goods beyond this point.  Wardell Shopfitters may be able to quote for a carrier to do so but most carriers/haulage companies will not offer such a service.

d)         In some cases, a forklift may be required for the offloading of goods, in which case it is the client’s responsibility to arrange this.

e)         No delivery driver is expected to offload goods in a location or manner where they believe the health and safety of themselves or any other person is at risk, likewise, in a location where parking and/or offloading will restrict access to members of the public without prior consent from the relevant authorities.

4)         Signing for Goods, Shortages & Damages

a)         It is the client’s responsibility for the signing of delivery paperwork.  Where delivery is by carrier/haulage companies, it is also, therefore, the client’s responsibility to note any damages/shortages on this paperwork.

            Wardell Shopfitters accepts that with large orders it may be impractical to note fully any individual components as damaged and/or missing and therefore the client is responsible for signing the paperwork as “unchecked” and informing Wardell Shopfitters Ltd in writing within 48 hours of any shortages/damages.  However, at the time of delivery, the quantity of pallets and/or packages may be noted on the delivery paperwork and can visually be checked by the client.  Any shortages/damages to this quantity should be reported by the client by signing the paperwork as such immediately. 

            Wardell Shopfitters Ltd will not supply replacement/missing parts free of charge if the delivery paperwork is not signed satisfactorily as above.

5)         Failed Deliveries

            The cost for any delivery which is considered failed, i.e. refused by either the client or delivery driver, as a result of the above advice not being followed adequately, is non-refundable.  Furthermore, re-delivery will be charged accordingly and will be payable before dispatch by the client.