By making this document available and visible on this website, any client of Wardell Shopfitters who places an order through this website is judged to have accepted the following terms and conditions.

For orders through other means (telephone, fax etc.), by being provided with this document, any client of Wardell Shopfitters is judged to have accepted the following terms and conditions.

1)         Carriage Companies & Charges

a)         Wardell Shopfitters reserves the right to use carrier/haulage companies for deliveries.  Any carriage charge quoted to a client is as the charge quoted to Wardell Shopfitters by the carrier/haulage company as arranged at the source of dispatch plus any cost of packaging and labour involved to ensure safe carriage of goods if required.

b)         The cost of an order where delivery is to be by a carrier/haulage company is payable to Wardell Shopfitters before dispatch.  It is therefore the client’s responsibility to ensure that any enquiry, acceptance of a quotation, order, and payment is made in good time to have goods delivered on or before the date required (where possible, lead time estimates can be provided on enquiry).

2)         Transit & Timing

a)         Wardell Shopfitters cannot be held accountable for any delay in deliveries by the carrier/haulage company once the goods have left the point of origin but will attempt to resolve any such issues for the client should they arise.

b)         Standard deliveries are to be at non-specified times within the business hours as follows; Mon-Fri 8.00am-5.00pm.  Deliveries required within specific times or on Saturdays can be quoted for at the request of the client and will be subject to an extra charge (although depending on the nature of the goods and the carrier this may still not be possible).  Information regarding this is required by Wardell Shopfitters before the placement of any orders and payment.  Should the client fail to inform Wardell Shopfitters of any special time requirements until after payment, then an extra cost will be charged for special delivery and until this is processed dispatch may be delayed.  Likewise, if Wardell Shopfitters is not informed of special delivery requirements until after dispatch of goods, then Wardell Shopfitters cannot be held accountable for any failed deliveries.

c)         It may be possible to have a carrier/haulage company inform the client, or Wardell Shopfitters, by phone of an impending delivery but not all companies will allow this.  If so required, the client is to enquire if the company undertaking the delivery will allow this before placement of order, payment and dispatch of goods.

3)         Delivery Location & Offloading

a)         Full address details are to be provided by the client before an accurate carriage cost can be quoted.  Any cost quoted based on an incomplete address will be considered as an estimate only and may be subject to change.

b)         Any relevant details regarding restricted access to the delivery address, whether by location or time, are to be provided by the client.  Most deliveries will be by van or lorry so the client should take this into account when calculating physical space required.  In the case of restricted times, e.g. a premises that is not always occupied by an able bodied representative of the client throughout the normal working week, or a location with time restricted access, the client is referred to points 2b and 2c above.

c)         In conjunction with point 3b above, some goods provided by Wardell Shopfitters are both heavy and of a large size/quantity and as a result, the delivery vehicle is required to be within the immediate vicinity of the property being delivered to or adequate unloading zone at the time of arrival. 

d)         Unless otherwise stated and quoted for, there will be one delivery driver only who may require assistance with offloading of goods by an able bodied representative of the client.

e)         A delivery driver is only responsible for the offloading of goods in an authorized unloading zone immediately adjacent to the delivery vehicle.  The delivery driver is not expected to arrange or help with the transport of goods beyond this point.  Wardell Shopfitters may be able to quote for a carrier to do so, or may do so if delivery is by Wardell Shopfitters' personnel, but most carriers/haulage companies will not offer such a service.  Transport of goods once they have been unloaded is the responsibility of the client. 

f)         In some cases, a forklift truck may be required for the offloading of goods, in which case it is the client’s responsibility to arrange this.

g)         No delivery driver is expected to offload goods in a location or manner where they believe the health and safety of themselves or any other person is at risk, likewise, in a location where parking and/or offloading will restrict access to members of the public without prior consent from the relevant authorities.  It is the client's responsibility to inform Wardell Shopfitters of any possible issue related to this, offer any alternatives, or gain suitable consent from any relevant authorities.

For residential/domestic deliveries:
As carriers used by Wardell Shopfitters are mainly focused on servicing businesses, residential/domestic deliveries will incur an extra charge and will have to be authorized by signature at the specified delivery address only. As a result, and subsequent to point 2b above; we advise that any residential/domestic delivery address is one in which somebody is present all day.  If this is not the case, a carrier may not seek authorization for delivery from occupants of adjacent addresses or leave the goods in a location for collection by the client without authorization and charge extra for a re-delivery to the specified delivery address if required.  Ideally, if a private client wishes to order from Wardell Shopfitters, it would be more convenient to have the goods delivered to a work address as this avoids the aforementioned requirement and also allows for a cheaper delivery charge.